LiveHealth Online lets Empire Plan enrollees have a video visit with a board-certified doctor or licensed therapist at no cost. To access care, go to www.empireblue.com/nys and click on the link to LiveHealth Online. Effective May 16, 2020, the coupon code “NYSHIP” is no longer needed. Your name and ID number must be entered exactly as they appear on your Empire ID card, to avoid being charged the full cost for the visit. For assistance, call LiveHealth Online at 1-888-548-3432.