Video medical visits at no cost for Empire Plan enrollees

The Empire Plan is doing all they can to support its enrollees through this unprecedented time and has introduced a new benefit to help them access health care services remotely. LiveHealth Online lets enrollees stay home and have a video visit with a board-certified doctor or licensed therapist on their smartphone, tablet or personal computer. If you are concerned about leaving your home to receive medical care or your ability to access care, The Empire Plan will cover video medical visits AT NO COST when you use LiveHealth Online.

Additional information and step-by-step instructions to register is available here. For additional assistance, call The Empire Plan at 1-877-7- NYSHIP (1-877-769-7447).  LiveHealth Online is being administered by the Empire Plan’s Hospital Program, BlueCross BlueShield. Therefore, when you call, you must select option 2 for the Hospital Program to utilize LiveHealth Online. 


Please note that when you call, if you select option 1, you will be transferred to United Health Care (UHC).  UHC does NOT offer video medical visits at no cost. If you utilize any other type of “telehealth” that is NOT LiveHealth Online you may be charged accordingly.

For NO COST video medical visits you must only use LiveHealth Online administered by BlueCross BlueShield of the Empire Plan.

A postcard regarding this new benefit will be mailed to enrollees as soon as possible.